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Terms of Service – Ergomi (ZERG LIMITED)

1. About us

The Ergomi online store at ergomi.se is operated by ZERG LIMITED, a limited company incorporated in Hong Kong SAR, with its registered address at Unit 2904-05, 29/F, Universal Trade Centre, 3 Arbuthnot Road, Central, Hong Kong ("Ergomi", "we", "us", "our"). You can contact us at admin@eoka.se.

These Terms of Service apply to all use of our website and to every order placed with us. By placing an order you confirm that you have read and accept these terms.

2. Age and eligibility

You must be at least 18 years old and legally able to enter into contracts to place an order. Orders are for private use only; resale is not permitted.

3. Products, prices and offers

All prices are shown in the currency displayed in the store and include any applicable taxes we are required to collect, unless stated otherwise. Shipping costs are shown at checkout before you pay. Product images are for illustration and may differ slightly from the actual product depending on your screen.

We may change prices, offers and stock availability at any time. Changes do not affect orders already confirmed. Any conditions for a specific offer are shown with that offer.

4. Orders and contract

When you complete checkout you make an offer to buy. A contract is formed when we send you an order confirmation by email. We may refuse or cancel an order, for example in case of an obvious pricing error, suspected fraud or if a product is out of stock. If we cancel, we refund any amount you have paid in full.

5. Payment

Payment is made using the payment methods shown at checkout. Payments are processed by external payment providers under their own terms. If payment is not completed, we may cancel the order.

6. Prohibited use

You may not misuse the website, attempt fraud, bypass technical protections or collect data from the website by automated means. We may cancel orders or close accounts in case of suspected misuse.

7. Right of withdrawal (14 days)

You may cancel your purchase within 14 days from the day you receive the goods, without giving a reason. To do so, notify us in writing at admin@eoka.se before returning the item. The item must be returned unused and in its original condition and packaging. Full details are in our Refund Policy.

Refunds are made within 14 days of receiving your cancellation notice. We may withhold the refund until we have received the goods back or you have provided proof of return.

The right of withdrawal does not apply to sealed goods that are unsuitable for return for health or hygiene reasons once unsealed, or to goods made to your specifications.

8. Returns

Returns are only accepted after approval from our customer service. Contact us by email and we will send you the return address and instructions. Returns sent without approval, or that do not meet the conditions, may be sent back to you at your cost.

9. Faulty goods and complaints

If a product is faulty or not as described, contact us as soon as possible after you discover the fault. We will offer a repair or replacement and, if that is not possible, a price reduction or refund. Reasonable shipping costs for returning faulty goods are reimbursed. Minor cosmetic variations that do not affect the function of the product are not considered faults.

10. Order changes and cancellation

Once an order has been processed or shipped it cannot be changed or cancelled. You can still use your right of withdrawal under section 7.

11. Shipping, delivery and risk

Shipping options, costs and estimated delivery times are shown at checkout and in our Shipping Policy. Risk for the goods passes to you when they have been delivered. Please check your parcel on receipt and report any visible damage to the carrier and to us straight away.

12. Liability

We are not liable for indirect or consequential loss, such as loss of income. Our total liability in respect of an order is limited to the purchase price of that order. Nothing in these terms limits or excludes any liability that cannot be limited or excluded by law.

13. Force majeure

We are not responsible for delays or failure to deliver caused by events beyond our reasonable control, such as natural disasters, decisions by authorities, strikes, war, or disruptions at carriers or payment providers.

14. Intellectual property

All content on the website is owned by ZERG LIMITED or its licensors and may not be used without our written permission.

15. Personal data

We process personal data in accordance with our Privacy Policy.

16. Changes to these terms

We may update these terms at any time. The latest version is always published on the website. Orders placed before a change are governed by the terms that applied when the order was placed.

17. Applicable law and disputes

These Terms of Service and any contract between you and us are governed by the laws of Hong Kong (SAR). The courts of Hong Kong (SAR) have non-exclusive jurisdiction over any dispute arising from them.

If you are a consumer, this choice of law does not deprive you of the protection given to you by the mandatory consumer protection rules of the country where you live, and you may also bring proceedings in the courts of that country.

If you have a complaint, please contact us first at admin@eoka.se and we will do our best to resolve it.

18. Contact

ZERG LIMITED (trading as Ergomi)
Unit 2904-05, 29/F, Universal Trade Centre, 3 Arbuthnot Road, Central, Hong Kong
Email: admin@eoka.se